Terms and Conditions

The following policies shall govern the administration of all courses offered by Metro Academy. No oral or written representation by any registrar or instructor shall supersede the written policies of Metro Academy Schools.

Tuition, Refund, and Cancellation Policy:
Pre-License, and Post License classroom courses:
No refunds are given within 3 days of the start of any course. For any courses that include books or other course materials, these materials must be returned in brand – new and saleable condition (no writing, highlighting, or any other damage). If materials are not returned in a brand – new and saleable condition, the cost of said materials will be deducted from any refund. Any request for a refund must be received no later than 3 days before the scheduled class start date. Metro Academy does not charge a cancellation fee if student needs to cancel or re-schedule at least 3 days prior to the start of class. Students who do not show up for a scheduled class without 24 hours prior notice (no show) relinquish their right to a refund. However, the student will have a class credit with Metro Academy for one year from the date payment was made.
Online Courses, and online practice exams:
Once a student purchases an online course, no refunds are given within 3 days of the start of any course. Online courses and practice exams expire one year from date of purchase. Students who wish to transfer to a classroom course or a livestream course will be able to do so upon paying a transfer fee equal to the difference between the classroom or livestream and the online course tuition. All transfers must be approved by the school Administrator or Director. Classroom and online courses are different courses. Time spent in each cannot be transferred or interchanged. Any course materials will be delivered within 3 days prior to the start of class. Additional charges for shipping may apply to any materials being shipped.
Continuing Education, and all one-day classes:
No refunds are given within 3 days of the start of any course. Any request for a refund must be received no later than 3 days after the scheduled class start date. Metro Academy does not charge a cancellation fee if a student needs to cancel or re-schedule prior to the start of class. Students who do not show up for a scheduled class without prior notice (no show) relinquish their right to a refund. However, the student will have a class credit with Metro Academy for one year from the date payment was made.
Cram Courses:
All cram course sales are final. Metro Academy does not charge a cancellation fee if you need to re-schedule prior to the start of class.  Tuition on Cram courses is valid for 1 year from the date of purchase.
Bookstore items:
No returns or refunds on bookstore purchases including: books, videos, cd’s, dvd’s, calculators, flashcards, etc. All sales are final. If an item is defective, we will gladly exchange it for a new one of the same version within seven (7) days of purchase date. A check returned by students’ bank for any reason, will incur a $30 service charge.

General Policies
Study Buddy Program:
A 10% study buddy program discount will apply for any group of two or more students that register at the same time for the same class. Both students must be pre-registered and tuition must be paid in full at least 24 hours prior to the start of class. No retroactive discounts will be given, and no study buddy discounts will be honored on the start date of the class.
Coupons and Discounts:
Any student registering with a referral card or discount coupon must be pre-registered and paid in full at least 24 hours prior to the start of the class to receive the discount. The card must be presented during the initial registration. No retroactive discounts will be given, and no discounts will be honored on the start date of the class. Metro Academy does not accept or honor coupons or discount codes that are not specifically authorized and published by Metro Academy (ie: online coupon sites).
Transfer Policy:
Students cannot arbitrarily switch back and forth between courses, classes, or crams without the prior written authorization from the Director or Administrator. Instructors cannot authorize transfers. Students who switch schools for crams, classes, or exams without prior written authorization may find themselves bumped from class as seating priority is given to those who attended class at each location. Students switching from one program to another (ie: online to class, or English to Spanish) may be charged a transfer fee if the transfer is permitted.
NSF Check Charges:
An NSF fee of $30 shall be charged for all returned checks. The student is responsible for all payments, regardless of who pays for the class (ie: company or relative).
Electronic Fund Transfers (EFT):
The electronic fund transfer from your account will usually occur within 24 hours, which is faster than a check is normally processed. Therefore, make sure there are sufficient funds available in your checking account when you send us your check. If the EFT cannot be completed because of insufficient funds, we may try to make the transfer an additional time. The electronic fund transfer from your account will be on the account statement you receive from your financial institution. Please note that the transfer may be in a different place on your statement than the place where your checks normally appear. For example, it may appear under “other withdrawals” or “other transactions.” You will not receive your original check back from your financial institution. For security reasons we will destroy your original check, but we will keep a scanned image copy of the check for record keeping purposes.
Tuition fees:
Tuition covers class fees and one set of materials (if included in tuition). Tuition must be paid in full prior to the start of any class. Certain classes may require additional materials that are not included in the course tuition. Please check with staff regarding what is or is not included with each class.
Tuition is valid for the specific program the student signed up for, and for a specific time period. Metro Academy will consider transferring tuition to another program, provided the request would meet refund guidelines. Students who do not complete courses within the allotted time will be required to pay the current tuition, minus a prior student discount to continue. The following are the timeframes that tuition is valid:
•    Real Estate Sales and Broker Pre-license classroom courses: 2 years
•    Real Estate Sales and Broker pre-license online courses: 1 year
•    All other courses: 1 year
Material updates:
From time-to-time course materials will be updated and changed. For courses that include materials, Metro Academy will provide the student with one set of materials. If the materials are later updated or revised, it is the student’s responsibility to pay for upgraded materials.
Partial deposits will be honored for one year from the date the deposit was made. During the one-year period deposits may only be transferred to another student or another class provided the student has not attended any class sessions and provided that Metro Academy is notified in writing as to the student’s intentions. Metro Academy has the sole right and discretion to approve or disapprove of any deposit transfer.
Repeats/Retakes: (Real Estate and Appraisal students only)
FREC and FREAB rules dictate that students who fail certain class exams must wait at least 30 days before retaking the exam. If a student wants to test prior to the 30 days, he or she must repeat the entire course before being eligible to retest. If a student fails the retake exam, he or she must repeat the entire course before being eligible to retest. Retake students will have priority over review students if classes are full.
Review Students:
Review students are students who have passed the end of course exam but wish to further review prior to the state exam. Three rules apply for review students. 1) Review students are asked to register with the office. 2) All review is on a space available basis. New students and retake students will have priority over review students. 3) Review students are asked not to participate in classroom discussions.
Force Majeure Policy: Hurricane/Tropical Storm, Pandemic, etc.…
In the event of inclement weather, Metro Academy management will monitor storms and make decisions regarding cancellation of classes on a case-by-case basis. In the event of a class cancellation all efforts will be made to quickly reschedule classes as time and classroom space permit. It is not always possible to schedule makeup classes on the same days and times as the classes that are cancelled.
Cram Courses:
Students must pre-register for all cram courses and are expected to complete all cram materials prior to attending the cram. Crams are intended for those who have completed their class and are preparing for the state exam. Students can only register for one cram at a time.
Cell phones:
Cell phone usage is discouraged inside Metro Academy buildings, due to the noise level created. Please be courteous to other students and hold conversations outside of the building. Cell phones must be turned off or in silent mode while in class. Repeat offending students may be asked to leave class and will not be permitted back in with their phones.
Laptop computers:
Laptops are permitted in class provided they are being used for note taking purposes and are not distracting to surrounding students. Students with laptops will be asked to sit in specific areas. Anyone found to be using a computer in any manner deemed inappropriate by the instructor will not be permitted to further use the computer in class.
Recording Devices:
Recording devices (including tape recorders, digital recorders, cameras, camera phones, video recorders, etc.) are not permitted to be used in class.
Each state agency limits the amount of time students are allowed to miss. Instructors will explain this policy in class. Students missing in excess of the allowed time will be required to make up the time and material prior to testing.
Smoking of any type, including electronic cigarettes, is prohibited inside all Metro Academy facilities. Students are permitted to smoke outside of the buildings, away from the building entrances.
Classroom comfort:
Classrooms are generally kept in the range of 73 – 75 degrees. Instructors will adjust for overall class comfort. Classroom temperatures may vary, please dress accordingly.
Neatness (In-person Classes):
Students are asked to please replace chairs when leaving class and to place trash in the containers provided. Please do not place chewing gum under our chairs. Any students found to be vandalizing any Metro Academy property will be dismissed from class, without a refund.
The nature of the State required material and the time frame allowed requires that class be presented in a highly structured format. Each instructor has his or her own specific policy on answering student questions which will be explained at the start of class.
Class Examinations:
Class exams are required to be administered under secure conditions. Students are not permitted to use cellular phones or apps on phones during exams. Students found cheating on an exam will be dismissed from class with no credit and no refund. Any incidents of suspected cheating may be reported to the appropriate state agency.
Exam Review:
Class exams are utilized as an evaluation to determine whether a student is qualified to proceed to the State examination. Class exams are not part of the learning process. Metro Academy does not review class exams with students.
Pursuant to FREC rule, recruiting for employment opportunities for any real estate brokerage firm must be accomplished outside the prescribed classroom instructional time.
Study Aids and Products:
Throughout the course your instructor will mention different study aids and additional course offerings. These products and courses are optional. They are designed to assist you in your studying and enhance your professional knowledge.
Lost and Found Items:
Metro Academy is not responsible for any items left in our facilities. If you have lost an item, please check with the office. Please label all your belongings to make identification easier. Please do not leave valuable items (purses, briefcases, wallets, cell phones, etc.) unattended at any time.
Disruptive Students:
Instructors have the authority to dismiss any student that the instructor feels is disruptive and or whose behavior may be detrimental to other students, at any time without a refund.
Pet/Service Animal policy:
No pets of any kind are allowed in Metro Academy offices, classrooms, or other premises. However, based on the Americans with Disabilities Act (ADA), “Service Animals” are not considered pets. Service animals are defined as dogs or miniature horses that are individually trained to do work or perform tasks for a person with a disability. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls. Therapy Dogs (TDs), Emotional Support Animals (ESAs), or any other dog whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and thus are not permitted on Metro Academy premises.
As Per: http://www.ada.gov/service_animals_2010.htm

Created with